At Fairway Home, we are confident in the quality of our products and services. We will do our best to provide you with a great customer experience and satisfy all of our customers. However, we understand that mistakes happen, and our return policy is designed to protect us…

1) 10 Days of FREE Trial: After receiving your order, you have 10 days to try the product. If for any reason you are not satisfied, you can simply repack the furniture in its original packaging and pay a return shipping fee of £35. Our customer service team will then arrange for a carrier to pick up the item. A refund will be processed to your bank account within 3-5 business days.

2) 30 Days of Return Period: Don't worry, after 10 days of free trial, you still have 30 days to ensure that the furniture is right for you. Again, if you are not happy, just repack the furniture in its original packaging and pay a return shipping fee of £35. We will arrange collection and issue a refund to your bank account.

3) 2 Years Warranty Guarantee: Our pledge is to stand by the quality of our products, offering you not just furniture but enduring confidence in your purchase. That's why we are delighted to address and repair any structural damage to our furniture within a two-year timeframe.

4) Damage or incorrect item: If the furniture you receive is damaged or incorrect, please take pictures or videos of it immediately and contact us. Our customer service team will assess the situation and offer the best solution for your case. This could include sending replacement parts, exchanging the item, or collecting the item and issuing a full refund.

5) Customer Service: Our Customer Service Representative will be available Monday to Saturday 9:30am - 5:00pm to assist you with any order enquires. Please email us at: service@fairwayhome.co.uk